Why is this course unique?
This is the only course that covers how to initiate evidence preservation and how to avoid inadequate preservation causing troubleshooting and root causes to fail. Investigations (troubleshooting and root cause analysis) are hindered if relevant evidence is altered, forgotten, or ignored. Without knowing what evidence to look for, and preserve, nor knowing what the preservation process should be, many equipment investigations that could have been correctly investigated went unnoticed, thus missing opportunities to fix the problems in a timely fashion.
Benefits of this course:
This training course is a must for field engineers, operators, system and component engineers to lead the team performing troubleshooting or root cause analysis.It covers real-life examples and real-life pictures of unpreserved evidence that cause incorrect investigation results or inability to obtain results. This course also provides checklists to ensure Error-Free® evidence preservation.
Topics covered in this course:
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Current Evidence Preservation Issues
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Error-Free® Evidence Preservation
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Top 10 Evidence often Altered
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Top 10 Evidence often Ignored
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Top 10 Evidence often Forgotten due to Memory Decay
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Roles & Responsibilities
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Three Stages in Evidence Preservation
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Quarantine Process
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Interviews
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AIM™ Evidence Preservation
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Error-Free® Evidence Preservation AIM™ Checklist
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Case studies