Beyond accurately determining the root cause of the event, an objective, fact-based method must be developed to ensure that the event will not re-occur.
PII has more than 25 years of experience investigating over 5,000 operational and injury events. PII’s approach is integrated and comprehensive, encompassing four areas of expertise: human error factors, equipment failures, organizational and programmatic issues, and management deficiencies. Integrated Event Reduction technology usually involves three, and sometimes all four, of these areas.
PII has applied this technology for its clients to achieve the following:
In this way, PII identifies the risk associated with the new process and helps to correct or improve it before it generates errors (and embarrassment for the re-engineering team). Such errors can cause a loss of credibility and management support, which is the leading cause of re-engineering project failures. PII provides the only fact-based analysis of a work process, optimizing the streamlining effort while reducing the business risk. PII ‘s investigation utilizes a comprehensive failure mode chart to identify the true causes of failures. A similar chart is sometimes used to effectively eliminate those factors which are not involved in an event. This unique technology combined, with our unmatched depth of experience, assures our clients of correct identification of root causes as well as methodologies to ensure no recurrence.
Recent examples of PII’s work in this area include:
Our technology in addressing equipment failures, people performance and organizational/procedural/management inefficiencies and root causes is unmatched by any company in the world.