Why is this course unique?
This is the only course that covers how to implement a control process for supplier quality. This course takes you through the
selection criteria, performance indicators, testing, documentation to ensure supplier performance.
Benefits of this course:
Improve vendor and supplier issues by understanding the top 10 control error-traps and how to avoid these problems for
performance and quality control.
Topics covered in this course:
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Top 10 Supplier Control Problems:
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1. Inadequate reporting of non-conformance issues
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2. Testing requirements and certifications deficiencies
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3. Inadequate review of supplier’s technical submittals
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4. Changes in requirements not controlled
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5. Supplier performance indicators not well specified
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6. Process performance indicators not well specified
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7. Process control points not well specified
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8. Root causes of supplier’s problems not known or addressed in a timely fashion
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9. Inadequate supplier’s technical evaluation
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10. Inadequate or source inspection/surveillance
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Topic 1: Error-Free® Requirements for Supplier Selection Criteria and Processes
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Topic 2: Error-Free® Requirements for Supplier Performance Indicators and Process Indicators
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Topic 3: Error-Free® Requirements for Testing and Documentation of Delivered Products
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Topic 4: Instant Root Cause Analysis of Supplier Performance Problems
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Topic 5: Error-Free® Review Techniques of Supplier Technical Documents
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Case studies