Why is this course unique?
This is the only course on the market to teach Error-Free® business communication. It examines pit falls of business communication that cause distrust, misunderstanding, resistance, and negative impact. It provides the basis for effective communication through the teaching of persuasion theory, communication risk assessment, and reaction and feedback analysis.
Benefits of this course:
This course would help students communicate effectiveness with the right message, sending to the right people at the right time.
Topics covered in this course:
- Persuasion theory
- Communication risk assessment
- Communication reaction and feedback analysis
- Step-by-step communication process (QUOTASM)
- Past example – Good, Bad, and Ugly