Why is this course unique?
This training course is developed, over a period of 33 years, based on the analysis of more than 43,000 human error events at various types of work environments, including nuclear power plants, manufacturing plants, customer service departments, sales departments, and corporate headquarters. It has been proven to reduce worker’s human error rates by a factor of at least 10, relative to the conventional methods, such as STAR, check list, top 10 error traps, etc. The effectiveness has been demonstrated through 7 years of large-scale and small scale implementation experience. For different organization, different parts of 7+2 Error-Free habits are emphasized. For ease of memory, the 7+2 habits are divided into four stages:
- Stage 1: Error-Free habits in work order, procedure and spec preparation
- Stage 2: Error-Free habits in pre-job briefings
- Stage 3: Error-Free habits during work
- Stage 4: Error-Free habits after work
Benefits of this course:
Error-Free habits are preventive measures. Root cause analysis and corrective actions are reactive measures. As such, after an error-induced event, using the root cause analysis to prevent the next event is more costly than prevention of the errors from the get-go. Moreover, inadequate root cause analysis, due to inadequate knowledge the fundamentals of causes of errors, often add more and more unnecessary burdens (such as layer-of-protections) to the organization.
Without this training course, the cost of errors by workers and supervisors, together with many unnecessary layers-of-protection, is extremely high, constituting as much as 15-30% of company’s profits. This waste can be done away with what is taught in this this training course.
Topics covered in this course:
Introduction to Error-Free Technology
Fundamental Causes of Errors
Backward Analytics of 43,000 Error-Induced Events
Prevention of All Types of Errors
- Intentional violation of rules (14%)
- Unintentional violation of rules (22%)
- Inattention-to-detail errors (37%)
- Omission errors (7%)
- Instructional errors (20%)
Development of Habits for Ease of Use and Remembering
Stage 1 Error-Free Habits during Work Paper Preparation
- Error-Free Habit 1: Writing Error-Free and efficient instructions (ABC/TQA)
- Prevention of procedural single-point vulnerability
- Prevention of intentional noncompliance (BURP)
- Error-Free Habit 2: Reducing risk of high risk areas (FUSE)
- Error-Free Habit 3: Finding Omission (BEET)
Stage 2: Error-Free Habits during Pre-Job Briefing
- Error-Free Habit 4: Reducing risk of unintentional errors (TAPE)
- Prevention of pre-work SPVs
- Error-Free Habit 5: Reducing risk of careless workers (DDOTA)
Stage 3: Error-Free Habits during Work
- Error-Free Habit 6: Reducing communication errors (QUOTA)
- Error-Free Habit 7: Reducing unintentional errors (PEC Check)
- Prevention of during-work SPVs
Stage 4: Error-Free Habits during and after Work
- LOP 1: Field observation of hidden error traps (ROPES)
- LOP 2: Technical review of reports, procedures, and work completion (OAR-3 Pass)
Habit Formation
- 1,000 Times of Practice
- 21 Days Regiment
Qualification:
- Matching Habits and Situations
- 30 Real Life Cases