The Error-Free® Institute

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires.

– William Arthur Ward

Vital to a high-performing organization is the skill level of its personnel. Nowhere is this more necessary than in the area of preventing failures or errors.

Performance Improvement International’s enhanced approach — The Error-Free Zone® — utilizes a more systematic as well as predictive approach. The “prevention” element is now the strongest component of the P.M.C. model: Prediction, Mitigation, and Control.

The P.M.C. approach features extensive quantitative prediction technology that moves beyond the merely theoretical. We call this quantitative predictive technology “human error engineering.” This approach could effectively reduce injury rates and operating event rates simultaneously by at least a factor of ten, without additional operational burden.

Courses can be designed to address issues such as:

Error-Free® Course Catalog

We take the time to understand how our technology can best be used to solve specific challenges and address the needs of our client. Then, PII’s experienced trainers and consultants deliver burden-free, on-site training that can be easily accepted and assimilated by all levels of the workforce.

Error-Free® Equipment Troubleshooting

Courses, Equipment, Job Specific

When a piece of critical equipment fails, it is important to troubleshoot and identify which component(s) are responsible for the failure in a timely fashion. After identification, replacement, repair, or other corrective actions of these problematic components should be performed immediately to avoid forced outages, power loss, or manufacture downtime.

Error-Free® Evidence Preservation

Courses, Equipment, Job Specific

This is the only course that covers how to initiate evidence preservation and how to avoid inadequate preservation causing troubleshooting and root causes to fail.

Error-Free® Executives

Core Curriculum, Courses, Leadership

This is an eye-opening, paradigm-shifting training course for leaders who want a quantum leap of their organizational performance. This course is developed and improved, over a span of more than 30 years, based on analyzing lessons learned of more than 80,000 business problems.

Error-Free® Failure Mode Trend Indicator (FMTI) Based Maintenance

Courses, Equipment

This is the only course that covers how to identify, monitor, and trend equipment failure indicators to project and plan maintenance tasks. Students will be able to recognize the different indicators for critical failure modes.

Error-Free® Field Observation Of Component Failures

Courses, Equipment, Job Specific

This training course is a must for field engineers, field QA/QC inspectors, or field supervisors to lead the team performing maintenance work during outages.

Error-Free® Field Inspection of Equipment Failure Precursors

Core Curriculum, Courses, Equipment, Job Specific

This course is the only picture-based, hands-on training in the industry that helps engineers, maintenance crafts, or QA/QC inspectors to perform effective field observations of equipment failure precursors. More than 300 images are used to describe the 75 commonly encountered failure symptoms for various components in the power industry.

Error-Free® Habits for Contract Workers

Courses, Human Performance

This course is uniquely developed to reduce errors involving routine and less critical work. It helps contractors to reduce careless errors and unintentional violation of rules.

Error-Free® Habits for Executive Manager

Core Curriculum, Courses, Human Performance

The purpose of management control is to ensure a smooth operation of the business according to the established standards without unacceptable disturbances. By applying Error-Free habits, these error-reduction techniques focus on prevention.

Error-Free® Habits for Organization Managers

Core Curriculum, Courses, Job Specific, Leadership

Management errors are largely invisible – yet they are the biggest hurdles for organizational performance improvement! Research has demonstrated that approximately 33% of preventable company mishaps actually stem from organization management errors. Through extensive field study of more than 2,300 management errors made by executive and middle managers, PII has developed a course which will teach attendees proven and practical habits which effectively reduce these errors.

Error-Free® Habits for Supervisors

Core Curriculum, Courses, Leadership

Weak supervisors allow repeat human errors to occur in the workplace. Research shows that weak supervisors account for about 76% of human errors in groups they supervise. Moreover, as much as 20 days per year is spent correcting human errors and responding to the consequences of those errors.

Error-Free® Habits for Workers

Core Curriculum, Courses, Human Performance, Job Specific

Workers cannot be held accountable for making errors unless they are also trained to avoid errors. Using techniques taught in this course, workers are equipped to observe and avoid human error traps in the workplace, and will be able to take full responsibility in human error reduction.

Error-Free® Human Performance Inspector

Courses, Human Performance, Job Specific

This course provides a step-by-step approach to assess human performance, of an organization or a team, to determine if they are ready to perform job functions or tasks assigned to them.

Error-Free® Human Performance Instant Root Cause Analysis (HiRCA™)

Core Curriculum, Courses, Human Performance, Job Specific, Organizational & Programmatic

This course teaches students how to solve human performance problems through the analysis of inadequate mental states. We have found that about 70% of errors are made due to inadequate mental states without any help from external factors (i.e., error-likely situations or error traps).

Error-Free® Information Collection, Qualification, Verification, and Validation (QV&V™)

Courses, Human Performance

This course aims to provide attendees the ability to be able to collect data and information for problem solving, decision making and report preparation. Then utilize Error-Free techniques to identify precisely whether the information is true or false.

Error-Free® Injury-Free Behavior

Courses, Human Performance

This course offers our innovative research on human performance techniques to prevent injuries. This training course will break through the bottle neck of ineffective methods and offer a new tool for workers to protect themselves.

The Error-Free® Institute

Vital to a high-performing organization is the skill level of its personnel. Nowhere is this more necessary than in the area of preventing failures or errors.

Courses can be designed to address issues such as:

Error-Free® Course Catalog

Error-Free® Equipment Troubleshooting

Error-Free® Evidence Preservation

Error-Free® Executives

Error-Free® Failure Mode Trend Indicator (FMTI) Based Maintenance

Error-Free® Field Observation Of Component Failures

Error-Free® Field Inspection of Equipment Failure Precursors

Error-Free® Habits for Contract Workers

Error-Free® Habits for Executive Manager

Error-Free® Habits for Organization Managers

Error-Free® Habits for Supervisors

Error-Free® Habits for Workers

Error-Free® Human Performance Inspector

Error-Free® Human Performance Instant Root Cause Analysis (HiRCA™)

Error-Free® Information Collection, Qualification, Verification, and Validation (QV&V™)

Error-Free® Injury-Free Behavior

Error-Free®

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Error-Free® 7+2 Habits for Workers and Supervisors

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