The Error-Free® Institute

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires.

– William Arthur Ward

Vital to a high-performing organization is the skill level of its personnel. Nowhere is this more necessary than in the area of preventing failures or errors.

Performance Improvement International’s enhanced approach — The Error-Free Zone® — utilizes a more systematic as well as predictive approach. The “prevention” element is now the strongest component of the P.M.C. model: Prediction, Mitigation, and Control.

The P.M.C. approach features extensive quantitative prediction technology that moves beyond the merely theoretical. We call this quantitative predictive technology “human error engineering.” This approach could effectively reduce injury rates and operating event rates simultaneously by at least a factor of ten, without additional operational burden.

Courses can be designed to address issues such as:

Error-Free® Course Catalog

We take the time to understand how our technology can best be used to solve specific challenges and address the needs of our client. Then, PII’s experienced trainers and consultants deliver burden-free, on-site training that can be easily accepted and assimilated by all levels of the workforce.

Error-Free® 7+2 Habits for Workers and Supervisors

Core Curriculum, Courses, Human Performance

This training course is developed, over a period of 33 years, based on the analysis of more than 43,000 human error events at various types of work environments, including nuclear power plants, manufacturing plants, customer service departments, sales departments, and corporate headquarters.

Error-Free® Business Problem Solving

Core Curriculum, Courses

Good problem solving improves quality and productivity. Bad problem solving leads to business failures. Behind every business failure, there are numerous bad problem solving cases trying to prevent the final failure.

Error-Free® Change Management

Courses, Job Specific, Leadership

This is the only training course that deals with change management from an organizational psychology point of view. It examines the controlling parameters, which dictate the success and failure of change management.

Error-Free® Common Cause Analysis

Core Curriculum, Courses, Human Performance

The purpose of a common cause analysis is to find the common causes for seemingly diverse types of low level problems identified by field observations or condition reports.

Error-Free® Communication

Courses, Human Performance

This is the only course on the market to teach Error-Free® business communication. It examines pit falls of business communication that cause distrust, misunderstanding, resistance, and negative impact.

Error-Free® Component Engineering (Mechanical, Electrical, I&C)

Courses, Equipment, Job Specific

This course provides students with a unique insight on design, operation, monitoring, and troubleshooting for various components, based on more than 30 years of experience in the US high standard industries.

Error-Free® Contractor Management

Courses, Leadership

The management methods for contractors are vastly different than for regular employees. This training course teach students how to effectively manage contractors based on their motivation, mental states, and behavior models.

Error-Free® Contract Preparation

Courses, Job Specific, Leadership

This course is only course on the market dealing with technical services and transaction contract preparation that cover specifications, contract preparation, technical commercial risk analysis and mitigation, contract optimization based on customer expectations, and , and common contract preparation pitfalls.

Error-Free® Corrective Actions Effectiveness

Courses, Human Performance

This is the only course that covers how to quantitatively measure and assess the effectiveness of prescribed corrective actions in organizations, and to eliminate ineffective corrective actions.

Error-Free® Decision Making

Courses, Human Performance, Leadership

This training course is developed from analyzing lessons learned of more than 13,000 decision-related errors. It teaches students a unique decision process that is error-proof and effective. The techniques taught in this course are proven to be 100% reliable and are not found in any other open literature or books.

Error-Free® Electrical Equipment Failure Mode & Root Cause Analysis

Courses, Equipment, Job Specific

Developed over more than 15 years of PII’s internal research and real-world case studies, this course teaches the root cause analysis techniques necessary to correctly diagnose electrical equipment failures.

Error-Free® Engineering Design (Design Deficiencies of Critical Components)

Courses, Equipment

This is the only course that covers how to proactively identify design deficiencies of critical components. This course covers critical component operating principles, common design deficiencies, and practical application.

Error-Free® Engineers

Courses, Human Performance, Job Specific

Behind every erroneous procedure, engineering analysis, or work order, there is a review and verification (R&V) error made by the reviewer. Research has shown that typical review effectiveness – the probability of detecting an error – is only 30% to 40%. Moreover, only 30% of engineering projects are considered successful.

Error-Free® Enterprise Waste Reduction

Courses, Leadership, Organizational & Programmatic

This workshop helps participants reduce two types of business waste: internal resources waste (such as unnecessary work, burdensome processes, etc.) and external resources waste (such as missed opportunities, under-used leverage, unexplored market, etc.) in their organizations.

Error-Free® Equipment Root Cause Analysis

Courses, Equipment, Job Specific

This training course is the only course that takes the students into a deep drive of equipment root cause analysis. After troubleshooting, the possible failed components are handed over to the root cause engineers to find out the problems.

The Error-Free® Institute

Vital to a high-performing organization is the skill level of its personnel. Nowhere is this more necessary than in the area of preventing failures or errors.

Courses can be designed to address issues such as:

Error-Free® Course Catalog

Error-Free® 7+2 Habits for Workers and Supervisors

Error-Free® Business Problem Solving

Error-Free® Change Management

Error-Free® Common Cause Analysis

Error-Free® Communication

Error-Free® Component Engineering (Mechanical, Electrical, I&C)

Error-Free® Contractor Management

Error-Free® Contract Preparation

Error-Free® Corrective Actions Effectiveness

Error-Free® Decision Making

Error-Free® Electrical Equipment Failure Mode & Root Cause Analysis

Error-Free® Engineering Design (Design Deficiencies of Critical Components)

Error-Free® Engineers

Error-Free® Enterprise Waste Reduction

Error-Free® Equipment Root Cause Analysis

Error-Free®

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